Curse

lyra_song · Jul 04, 2006, 08:43 PM // 20:43

Quote:

Originally Posted by leprekan

LOL. I will happily stand by that quote;p You provide a service and YOUR time at no cost to us ... the people that would complain about that are the same that cry about the tax on a winning lottery ticket.

I personally don't care about Ms. Gray one way or the other. She is not the issue any more than the PR guy is for Bush. If we listed all complaints She gets while in town ... it doesnt take a rocket scientist to figure out which ones are core issues. A weapon for your mini pet or some place to store the @!#$ thing? HELLOOOOOOOO which is really a pressing issue?

"Hey Cliff, the Minipet Jade Hammer is missing his hammer, can you fix that for me?"

"But working on something really important!"

"Itll take you 5 minutes, and the stuff is already loaded on your pc and then you can get back to that."

"Ok...done. Now let me get back to work."

Syndren · Jul 04, 2006, 08:44 PM // 20:44

Just to reply to the post directed at me:
Yes you are right there are ways to suggest things. The obviously wrong way would be the one you mentioned and I understand you are just talking 'in general'. I just want to quote the first post made in this thread:

Quote:

Let me start out by saying, i appreciate Gaile, i respect her position and what she does for the community, but its times like these that make me question how much really cares.

So it starts off by going to District 7 where she was and asking a Simple question, "Do you consider the Tengu event to have been successful or a failure and bad planning on your part"
to which she answers "we found it extremely succesful",
So i caller her out nicely on that and told her about how The community wasnt too happy about how the even was handled, all the angry posts on forums , and suddendly i was on her ignore list.

If Arenanet is thinking 1 thing, and the players are saying another,
This implies that a level of communication is missing between us here and the devs, i wonder what or who that level is.

So i hung around in id 7, and sat around, this emperor event was supposed to start 2 hours ago, and as you all know, alot of people were angry because the event was tos tart 2 hours ago, and there was NO word from anyone official on WHY, a 150 + post thread here with NO REPLY FROM GAILE, NOTHING.
No link of communication between us and the devs, because Gaile Gray is too busy sitting in id7 answer questions about mini pets,
The fact that there are 10's of thousands of angry players seeking answers, maybe official word on what had happened , why the event did not start at the time posted on their site, it was of more importance of gaile gray to sit in ID 7 telling someone that there is no new armors untill chapter 3.

So i ask all you gaile worshippers, What are her priorities? Whats more important to her, Relaying information from The Devs to US the communtiy (community relations manager) or to answer questions about mini pets and armors, at a time where thousands of angry players are sitting around a district idlely, what are her priorities?
discuss.

It is a little edgy but its all right to say things like this. Its an open ended post meant for discussion. However this thread seems to have degraded into another
"flamefest/one line reply/ WoW vs GW/ Monthly payment/ I love Gaile" thread :P To that I see no reason why it should have turned out so.

Deadlyjunk · Jul 04, 2006, 08:45 PM // 20:45

Quote:

Originally Posted by Kijik Oni Hanryuu

Don't take things before granted, for all things will die and be lost in the end. Trust me I know what I am saying when I say that.

Did your girlfriend ditch you recently or something? Y'know, sounding like the expert on "losing something" xD...

Quote:

Originally Posted by Kijik Oni Hanryuu

Synden, I know that Anet needs a little constructive criticism, but there is a right and a wrong way to go about things, say something isn't exactly appelaing and made a fix suggestion=right, OMG gaile and anet suck they didn't do it right, with no suggestion=wrong, Uh Anet, I kinda don't like how X feature works, can you fix it=fine, There is a big bug can ya fix it=right, OMG THIS BUG SUCKS F*** YOU ANET=WRONG. I am just saying those how they would likely be said. Also giving examples of the different scenarios.

I wholeheartadly agree with this post (wow, I'm agreeing with Kijik Oni Hanryuu, who would have thought it... if it can serve as a lesson to some of the other people in this thread, lets take this as an example of two people disagreeing but without that necessarily meaning they reject anything the other person says. You can't discuss anything without a certain level of understanding and respect for the other party). Also, I agree with him that this thread should be closed... it doesn't seem to be going anywhere

floppinghog · Jul 04, 2006, 08:49 PM // 20:49

indeed sometimes its questionable to see gaile answering the same questions constantly, but thats infact because well - people are not.. informed (i wanted to say stupid) to the point of satisfaction.

most of the real players who play consistent will know by now everything in the topic of mini pets, whats rare whats not, how to get them, and that yes theres going to be more after your character is 2 years old - from a different list of mobs.

so there you go, its "us" more like them who play enough to know who gaile is and dont play much thereafter who are the problem. though it would be nice for gaile to put her foot down in a sense to say, ive answered that 100 times already and the answer is "yadaydyayda whatever it is" and try to get out real information from devs without coming across rude.

its a pretty hard job to deal with all that expectation and all those messages and still be sane.

so hats off to Gaile

you deserve it - keep up the good work.

leprekan · Jul 04, 2006, 09:00 PM // 21:00

Quote:

Originally Posted by lyra_song

"Hey Cliff, the Minipet Jade Hammer is missing his hammer, can you fix that for me?"

"But working on something really important!"

"Itll take you 5 minutes, and the stuff is already loaded on your pc and then you can get back to that."

"Ok...done. Now let me get back to work."

Believe it or not I have an IQ above 70

I am aware Anet has a blitz list 10 miles long of things gone wrong. Like any one trouble shooting it is called priorities. The basic mechanics of game play should out weigh the fluff when it comes to what gets fixed. If you are going to try to convince me that Anet couldn't see there would be a storage issue BEFORE factions came out it is a losing battle. I own a high end computer company (servers and medical equipment) ... if I tried giving a client a new mousepad when their server needed more storage I would not have customers for very long. Address the basic game play then work on the fluff ... not asking much.

Lyra, I want a divorce!

Erasculio · Jul 04, 2006, 09:01 PM // 21:01

Quote:

Originally Posted by Deadlyjunk

Thank you very much. I quite honestly never knew, after a year of playing Guild Wars, browsing these forums, the official site... pray tell me, where does ANet tell us we have this option?

THAT is something I think Arena Net could improve. Between these Forums, the GW website and the Gaile Talks, we have the answers for a lot of questions (despite how many of those are "we don't know a specific date, we'll tell you more later").

But how many people actually know of those? I have the feeling that, despite how GW requires Internet to be played, the majority of the player base doesn't come to any of the GW forums, or to the GW main site itself, or to the specific Support tab of the main site.

I think it would be convenient to mention that Support section on the little log thing at the log in screen of GW - that's the only way I see to reach most people who play the game.

(And I agree with what Kijik and Deadly have said - you cannot expect Arena Net to listen to criticism if it comes only in a rude, whining and overly demanding way. That would be the same as saying that terrorism is good because it's pointing at some flaw in a government.

Good changes came from good feedback - constructive criticism, reasonable suggestions together with a complain, things like that. To say "OMG that sucks ANet u morons!!!11!!!" adds little, while saying "I think feature X has problem Y and Arena Net should do Z to fix it" creates the potential for a good change.)

Erasculio

lyra_song · Jul 04, 2006, 09:14 PM // 21:14

Quote:

Originally Posted by leprekan

Believe it or not I have an IQ above 70

I am aware Anet has a blitz list 10 miles long of things gone wrong. Like any one trouble shooting it is called priorities. The basic mechanics of game play should out weigh the fluff when it comes to what gets fixed. If you are going to try to convince me that Anet couldn't see there would be a storage issue BEFORE factions came out it is a losing battle. I own a high end computer company (servers and medical equipment) ... if I tried giving a client a new mousepad when their server needed more storage I would not have customers for very long. Address the basic game play then work on the fluff ... not asking much.

Lyra, I want a divorce!

whos to say they ARENT working on it and it hasnt been implemented on the dev server and they are just unsure or debugging it.

we only see the end result. If anet ONLY focused on the true hard stuff, we would see updates once every 2-3 months or something.

And then what? we would complain that they dont give us enough stuff cause they only update very rarely and its only for major things.

Minor bug fixes would be tossed aside and wait until major updates.

Fluffyx · Jul 04, 2006, 09:36 PM // 21:36

Quote:

Originally Posted by lyra_song

whos to say they ARENT working on it and it hasnt been implemented on the dev server and they are just unsure or debugging it.

we only see the end result. If anet ONLY focused on the true hard stuff, we would see updates once every 2-3 months or something.

And then what? we would complain that they dont give us enough stuff cause they only update very rarely and its only for major things.

Minor bug fixes would be tossed aside and wait until major updates.

So, its okay to wait 4-6 months then for a major problem to be resolved? It makes more sense for pressing issues to be taken care of first. Honestly its not the first time anet has been late with something. I believe pretty much all their large scale updated have been somewhat delayed. I know they have a small team compared to other online multiplayer games but if you can't handle it then I think its time to get more people.

About Gaile, I'm glad she gives us at least some feeling that we are linked to the rest of the staff. And I believe she does her best, but shes probably flooded with negative questions. And who doesnt get tired of answering questions like that.

GW updates still need a lot of work I believe. Small updates < Important updates. Its that simple

Silent Kitty · Jul 04, 2006, 09:51 PM // 21:51

Lucky for us Anet is mostly interested in the money and won't feel insulted by this thread. After all, most of you will all buy chapter three, because you are hooked

Mercury Angel · Jul 04, 2006, 10:50 PM // 22:50

Gaile Gray is a pleasant woman that most people have nothing but kind words to speak of when they meet her in person. (Outside of the game) I have never personally met Gaile, and I'm not one to bother with going to overcrowded districts to listen to her, but some of the people I know that have met her I am confident in their judgment of her.

As a person, there is not a thing wrong with her.

What people seem to disagree on is what her actual purpose is. But let's hold off that for the moment.

What I can tell you is that, "Don't shoot the messenger" more than applies in this case.

Now, despite that, I do NOT blame the community members that DO choose to shoot the messenger. I don't think they should, but I don't blame them for doing it.

What other means do we have of speaking with anyone from Anet other than through Gaile or hoping they happen to read our specific posts on various fan forums?

People that desperately want to be heard are frustrated to find only one apparent avenue of contacting ArenaNet through, and that person is Gaile. So who receives the flak? Gaile does.

Play NC support, while being quick to reply, do little more than reply cookie-cutter answers. Though I doubt they have the authority or the policy setup to do otherwise, the point remains that unless you have something to say that can be suitable answered by a cut+paste response, there's little help there.

ArenaNet has no official forums of its own. Everything you want to say has to be done through an unofficial fansite, and your comments may or may not be read, and may or may not be relayed.

So people see an apparent window of opportunity in Gaile, only... She's not a human filter. She's more like a player with an NDA that happens to be pal-sy with the dev's. <_< A player with more patience and thicker skin than most other players that happens to know a little more than everyone else, but can't say everything she knows, and doesn't have an incredibly in-depth understanding of the inner mechinations of the game.

The real question to ask, I suppose, is if having the avenues many other commercial MMORPG's have to communicate with the developers directly is really any better. From what I've seen of WoW and a few others (mainly foreign MMORPGS), people are just as desperate to get dev responses to all of their concerns (BLUE RESPONSE NAO!).

That Guild Wars community relations could be better goes without saying. All things Guild Wars, much like everything in the world, could be better.
But when you look at the industry standard, it is my opinion that Guild Wars is definitely no worse than any other commercial MMORPG out there, and probably a bit better than many.

At this point, I think the next promotional event should be another contest. "Be Gaile Gray For a Day." A single player could feel the joyous experience that is being Gaile, and, under a limited disclosure agreement, share the experience with the community. That, I believe, would foster quite a bit of understanding between the community and Arena Net.

tho5243 · Jul 04, 2006, 11:22 PM // 23:22

Quote:

Originally Posted by Mercury Angel

At this point, I think the next promotional event should be another contest. "Be Gaile Gray For a Day." A single player could feel the joyous experience that is being Gaile, and, under a limited disclosure agreement, share the experience with the community. That, I believe, would foster quite a bit of understanding between the community and Arena Net.

QFT

theres nothing wrong with Ms. Gray. I think that the ppl who complain about her should be complaining about Anet not her. Its her job...nothing more, nothing less.

Gorebrex · Jul 04, 2006, 11:34 PM // 23:34

Exactly! But sometimes she does get overwhelmed by it all

just one more · Jul 04, 2006, 11:34 PM // 23:34

Quote:

Originally Posted by Manic Smile

I think a lot of us just want a real response. A.net needs to stop ignoring the bigger issues and at the least tell us how it is going. They don't have to do this at all but if they want us to be happy, the majority non-whiners, then we need some kind of understanding of what is going on behind the green curtain.

Bingo. I'm glad someone can understand exactly why some of us are speaking negatively about ArenaNet's communication with the community. (Despite Kijik's insistence that we're "whining", we actually aren't.)

Loviatar · Jul 05, 2006, 12:08 AM // 00:08

Quote:

Originally Posted by just one more

Bingo. I'm glad someone can understand exactly why some of us are speaking negatively about ArenaNet's communication with the community. (Despite Kijik's insistence that we're "whining", we actually aren't.)

hi

what if the real answer on your auction house/improved trading is exactly the same as the last 1000 times it was asked?

do you want a 3X a week update saying we are working on it and there is still no date for it because if we missed it by one day the whole fing community would go apeshit calling us lyers for breaking our promise?

Doomlord_Slayermann · Jul 05, 2006, 01:59 AM // 01:59

Quote:

Originally Posted by Mercury Angel

At this point, I think the next promotional event should be another contest. "Be Gaile Gray For a Day." A single player could feel the joyous experience that is being Gaile, and, under a limited disclosure agreement, share the experience with the community. That, I believe, would foster quite a bit of understanding between the community and Arena Net.

Actually, everyone except me can be Gaile Gray, and I can singlehandedly represent a certain part of the Guild Wars community by bitching at them about the same items over and over again. Letting everyone have a firsthand experience FTW.

Thallandor · Jul 05, 2006, 03:40 AM // 03:40

While i dont personally like Gaile, i dont want her job either.

While reading through this thread i came across many good points and agree that generally the choice in community communication is poorly implemented but it serves their marketing needs.

The suggestions for improvements would be to:

1) Have more comprehensive information on the website.

2) Adopt some form of Dev dairies system where some Dev can shed light on the progress of some of the new game improvements. Many other gaming sites have adpoted this to great success and response from their community without compromising IPs.

Feel free to add anything i may have over looked.

Vana The Everyoung · Jul 05, 2006, 03:44 AM // 03:44

Out of curiosity have you stoped to wonder why you have had no reply from Galie?

Would you read a topic that is belittling your work?

Galie has said on many occasions that she see all your questions and tries to answer them but when people keep repeating the same questions that she will ignore you.

If you have a problem with the game or it’s employees try and provide some positive feedback and suggestions on how things could be improved. Shooting the messenger will never get your what you want and will only result in people with hurt feelings.

FYI I love the frog

so cute

The Great Al · Jul 05, 2006, 03:46 AM // 03:46

whether or not Gaile Gray states that updates are coming out "soon", or she just gives a cookie cutter answer, doesn't really change anything. Anet likes to play games with us...last summer's 'summer update' came maybe a week before summer ended, even though we were waiting for months...i was up til 3:45 AM EDT last night, waiting for my damn mask, and the guy never came. None of that is Gaile's fault; and she is probably vague with us because she knows that Anet will find a way to screw up any release dates that she gives us anyway. How would you like it if she told us that the storage updates were coming 2 weeks from now, and then they didnt come for a month? The fanbase would be more furious than they are now, and Gaile would take the undeserved flack for it. This thread should be directed towards Anet, not Gaile.

Wretchman Drake · Jul 05, 2006, 03:47 AM // 03:47

I would ignore alot of people too since you people treat her like a celeb. Personally I don't care about her, she can do her job as long as I play and enjoy the game I can care less about who and what she does...

Inde · Jul 05, 2006, 04:37 AM // 04:37

Please cool it. Guru allows threads like this because people learn from mistakes, criticism can be a good thing, it helps people see both sides of the fence, etc. etc. But back-and-forth arguing trying to convince a community of your standpoint 1. never works 2. will deteriorate into name calling and flames. If no further quality discussion can come from this thread then it will be closed.